Returns & Refunds Policy
Special Condition of Sale and Return during Covid-19 Pandemic & Imposed Lockdown
All Covid-19 related products, and sales made for the purchase of products during the period of Covid-19 Lockdown, are non returnable. They are considered 'special order' and do not form part of our core products, excluded from our standard terms and conditions and returns. Manufacturers and suppliers have imposed non returnable conditions on the purchase of goods to PPE Suppliers, often in relation to hygiene reasons and the prevention of spread of Coronavirus, and so in turn we must pass on these special conditions of sales and supply.
Therefore, as aforementioned, sale of these goods is conditional on your agreement and acceptance of this condition (required during Checkout by ticking appropriate boxes to accept). If you do not agree to this condition please do not complete your order as no returns can be accepted
*Unless goods are proven to be faulty, or we have supplied in error.
In the first instance, please firstname.lastname@example.org regarding returns.
Standard Conditions of Sale and Return
You have the right to cancel your order and receive a full refund prior to goods being dispatched. If the goods have been dispatched you have the right to return them within 48 hours of receipt of the goods.
The cost of delivery, packaging and insurance to return the goods will be borne by you and the goods must be received by us in perfect condition and in their original packaging.
The cost of delivering the goods will be deducted from any refund. There may also be a restocking charge.
If the goods are not received back in perfect condition and in their original packaging, FINECLEAN reserve the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to re-deliver the goods will incur a further delivery charge which will be payable in advance by the customer.
All order cancellations or returns must be notified to us by email only. If you wish to cancel or return goods please email our sales support using email@example.com - in all communications you must quote our delivery note and/or invoice reference in order for us to identify you and the products to be cancelled or returned.